JetBlue Passengers: Blue, Blue, our World is Blue

Angry

Only about six weeks after the American Airlines’ debacle in Austin that left many passengers sitting on jets for hours — and hours — yesterday, JetBlue passengers in New York got a taste of what it was like.

Instead of proactively canceling flights Wednesday morning as the weather worsened over much of the Northeast, JetBlue boarded full flights at New York’s JFK Airport. The only problem? Most of the flights never went anywhere.

Some passengers were on planes as long as nine hours, before they were brought back to the terminal Wednesday night.

But before they were finally allowed off the planes, many passengers also began making calls to local New York television stations — complaining of stuffy interiors, screaming children, no food to speak of, no water, and no information as to what was going to happen to them. Some sent videos of the situation inside the aircraft.

Not good.

I’m not sure what happened with JetBlue’s JFK operation Wednesday, but it was not a positive. On any level. In addition, the airline’s follow-up comments did not seem to be on a par with what we’ve seen from the airline’s PR department in the past.

I have a suspicion that “all hands” are out there today from headquarters, slinging bags and helping to reschedule passengers.